Privacy policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: September 2025

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Product Guarantee

11. Complaints

1. contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at contact.snapsoflove@gmail.com.

2. collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or sign up for promotions.

 

In this Privacy Policy, “Personal Information” refers to any information that can identify an individual. Below are the details of what we collect and why:

 

I. Device Information

-Purpose of collection: to load the Site accurately and to perform analytics on Site usage.

-Source of collection: automatically via cookies, log files, tags, or pixels.

-Disclosure for business purpose: shared with our processor Shopify.

-Personal Information collected: browser version, IP address, time zone, cookie data, sites or products viewed, search terms, and interaction with the Site.

 

II. Order Information

-Purpose of collection: to fulfill your order, process payment, arrange shipping, provide confirmations, communicate with you, screen for fraud, and — if you opt in — send you marketing offers.

-Source of collection: collected directly from you.

-Disclosure for business purpose: shared with Shopify and our payment/shipping providers.

-Personal Information collected: name, billing address, shipping address, payment info (including credit card numbers), email address, phone number (if provided).

 

III. Marketing & Email Information

-Purpose of collection: to provide free shipping promotions, special offers, and ongoing marketing communications.

-Source of collection: collected when you submit your email at checkout or in exchange for free shipping.

-Disclosure for business purpose: shared with our email marketing platform.

-Personal Information collected: email address.

 

IV. Customer Support Information

-Purpose of collection: to provide support and handle inquiries.

-Source of collection: collected directly from you.

 

Minors

-The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

3. sharing personal information

We share your Personal Information with trusted service providers to help us operate our business, fulfill orders, process payments, and run marketing campaigns. 

 

For example:

-Shopify powers our online store. Read more here: https://www.shopify.com/legal/privacy.

-We may also share information to comply with legal obligations or protect our rights.

4. behavioural advertising

We use your Personal Information for targeted advertising and marketing communications we believe may be of interest to you. This includes:

-Google Analytics (site performance and traffic analysis).

-Email campaigns and retargeting ads (through Shopify Audiences or similar).

-Advertising partners that may use cookies and similar technologies.

 

You can opt out of targeted ads by adjusting your preferences:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

General opt-out: https://optout.aboutads.info

5. using personal information

We use your information to provide services to you, which includes:

-Offering products for sale.

-Processing payments and fulfilling orders.

-Managing shipping and returns.

-Sending promotional and marketing communications (with opt-out available).

6. selling personal information

We do not sell Personal Information. Emails and contact information are only used internally for marketing Snaps of Love.

7. your rights

You may:

-Request access to the information we hold about you.

-Request corrections or deletion of your data.

-Opt out of marketing communications at any time (unsubscribe link or email request).

 

To exercise your rights, contact us at contact.snapsoflove@gmail.com.

8. cookies

We use cookies to improve your browsing experience, support cart functionality, and analyze traffic.


You can disable cookies in your browser, but certain features may not work properly.

9. changes

We may update this Privacy Policy periodically to reflect business changes, legal requirements, or operational updates. Updates will be posted here with a new effective date.

10. product guarantee

Snaps of Love is committed to delivering high-quality, lasting photo magnets. We offer a 30-day money-back or replacement guarantee for defective products:

 

-If your magnets arrive damaged or show a manufacturing defect within 30 days (including fading, warping, cracking, or magnet detachment), we will either replace the product or issue a full refund at no additional cost.

 

Because our products are custom-made with your personal photos, refunds are not available for reasons such as personal preference or change of mind.

 

To request a refund or replacement, please contact us at contact.snapsoflove@gmail.com within 30 days of delivery, including your order number and a photo of the issue.

11. complaints

If you believe your privacy rights have been violated, please contact us at contact.snapsoflove@gmail.com. If you are not satisfied with our response, you may file a complaint with your local data protection authority.